L89 FAQ Official Help Center

What do you need to open a new account?

Most people finish setup in 3 minutes just by providing a phone number, a password, and a name

Keep the spelling of your name correct; later you can log into the profile and adjust settings easily

Why can't I log in?

Often due to an incorrect password or an old session L89 Login Go to the page and try again

Mobile autofill can enter wrong information; try typing manually once

Can profile information be changed?

Yes, besides the phone number, the rest of the information can usually be changed; Dhaka users also check this once a day

Also set notification and language preferences; it helps reduce time later

Where to find settings?

Settings appear when you open the Account menu; from there you can control password, notifications and session

If you get a new phone, check this first; if an unknown device is logged in, sign out immediately

How long does it take to change the password?

It takes two steps: old password, then the new one

Easy to remember but use a strong password; it's better not to use birth date

Is two-step security available?

Extra verification can be used for security; it makes login a bit more secure

If you lose the mobile, these settings are very useful; enable alerts for new logins

Which devices are logged in?

Yes, the list of active devices is visible; if needed, sign out an unknown device

Checking sessions at night is a good habit; it reduces unnecessary hassles

How to end a session?

You can sign out from the session list at once; it will be done within 1 minute

If you use a public phone anywhere, this is even more important; you can log in again easily later

What happens if I close my account?

Talk to the support team before closing; many times a temporary solution works

If you make a sudden decision, it may take time to revert later; review all information first

Can an account be temporarily suspended?

If there is a problem, a temporary pause can be taken; this keeps information safe, and resuming later is easier

Those on the go, this is quite useful.

Can two accounts be merged?

You can request merging, but verification is needed; if the same number or the same information exists, check that first

Merging incorrectly can make separation difficult later, so seek help first

Login problem detected at once; the FAQ is simple

Rifat, Dhaka

What to do about bKash was clear.

Sabina, Chattogram

The session closing instructions are very important

Towhid, Rajshahi

Help was easy to get even after app download

Mehzabin, Sylhet